POS Menu Entry & SPRS Work Order Requests are available in ITSM now! Dennis Yu 01 Sep 2026 Updated 01 Sep 2026 You can submit POS Menu Entry Forms & all work order requests related to the Skypark Reservation System (including products, discounts, user accounts, etc.) via the IT Service Management (ITSM) System from now on.
ITSM System is Now Live! (Effective 1 June 2026) Dennis Yu 01 Jun 2026 Access the system here: https://itsm.macautower.com.moYour individual login credentials have been sent to your email. Please check your inbox (and junk/spam folder if necessary).
Official Launch of the ITSM Admin MT 27 May 2026 Updated 27 May 2026 We are pleased to announce that the IT Service Management (ITSM) System is scheduled to go live for all staff on 1 June 2026.Through the portal, you can:Submit IT support requests and track their progress in real timeAccess the Knowledge Base for self-service guidesReceive email notifications about updates to your requests or pending actionsWe welcome your feedback as we continue to improve the system.
